REFUND / RETURN POLICY
To provide the best customer satisfaction, we provide the following solutions. Feel free to contact us if you have any questions regarding the Return & Refund Policy by emailing us at the restaurant using the contact information at https:classic-pizza. For immediate response, please call the restaurant or your third party delivery company. Preparation of your order can begin immediately after your order has been confirmed. We cannot accept cancellations once your order has been confirmed with the restaurant. This policy is for Classic Pizza’s direct customers only; customers who place any order via third party Delivery Partner must follow the Delivery Partner’s own terms & policies.
Food Order Errors*
(I) If you receive food that is different from your receipt, we sincerely apologize. Please call us as soon as you notice that there was an error in your order.
(II) Your order correction will be a priority if you come to pick it up, otherwise it will follow the current order queue. In all cases, please return the food order in the original container(s)* to our host.
(III) Price differences are handled as follows:
A. For credit card payments, you will be refunded the sales price amount associated with the error and recharged for the new items price.
B. For cash payments, you will be asked to pay the difference of the balance if the new food has a greater value than the food received in error. In the same way, you will receive the difference of the balance back as credit for the new item if less than the food received in error. In some cases, we may offer you a store credit.
Food Order Incomplete*
In the occasion that you do not receive food that is on your receipt, we will correct as per Food Order Errors* (I, II & III). Please call us as soon as you notice that any food items were not received in your order. You may cancel the missed food before we prepare it, and we will refund the amount of missed food to a credit card or we will refund you with a store credit. No cash refunds.
Please note: we do not provide courtesy items such as disposable silverware, napkins, etc. If we omit a free courtesy item, we cannot provide discounts, refunds or store credit.
Food Dissatisfaction*
We cook our food fresh to order. We take great care in the food we make. Refunds and/or replacement food are available upon request for orders in which the food is wrong, omitted and other similar circumstances. Refunds are not provided for food that a guest simply does not like, however in such case, we welcome feedback in any of the following methods: E-mail, Google and Facebook. For orders placed through third party ordering service please follow the Delivery Partner’s own terms & policies.
Spice Level
We offer a choice of spice levels (Mild, Medium, Hot) but spice can be different for everyone. We usually suggest that you are on the side of caution and choose a lower spice level because you can add spice in, but can’t take it out! We do not offer discounts or refunds for a preferred different spice level.
Cancel Order
Expect that any order placed may be prepared as soon as it comes in, so therefore we cannot cancel, refund or give store credit if you change your mind or mistakenly order an item after the order is prepared. We cannot provide any refund or store credit for non-food items or beverages.
Delivery Partner Orders Unsatisfactory/Cancelled/Incomplete
Please follow the Delivery Partner’s own terms & policies.
Complimentary Food
Sorry, we cannot provide a refund or cash value on any complimentary food.
As a private business, it is the right of the restaurant to deny or refuse service to any customer for any reason. If a customer abuses any of the Return & Refund Policy we, unfortunately, will not be able to conduct future business with the customer so that we may continue to provide excellent and quality food and service for you and our other wonderful and frequent patrons.
Please note: we strive to prepare and package our pick up items to preserve the high quality of the food. Keep in mind the temperature, sauce, and consistency of some items may vary slightly after being packaged.
* If 25% or more of the food has been consumed or removed we cannot issue any discount, refund or store credit. If the food has been discarded, repackaged or tampered with then we cannot verify its origin or issue and cannot issue any discount, refund or store credit. Also, we will only prepare a maximum of 1 (one) replacement food order in any situation and we will not prepare a second order replacement.